Refund policy

Cancellation policy

Each order is automatically processed and dispatched as soon as possible to ensure customer satisfaction. Please contact customer service (info@lepointvisible.com) to notify us of a cancellation. If your request is received before your order is shipped, no fees will be incurred. If your request is received after your order has been shipped, please refer to our return policy.

Exchange & return

We want our customers to be completely satisfied. This is why we accept returns and exchanges within 10 days of receiving your product. To do this, please return the product in its original packaging to the following address:

110 rue Rivière, Loft 206, Bedford J0J 1A0 (Québec).

Return delivery charges are the responsibility of the customer.

Warranty 

As craftswomen, we are committed to creating products that are durable and long-lasting. We therefore guarantee our products in the event of damage or breakage for reasons beyond your control. Simply contact us and we'll find a solution.

Repair

If, on the other hand, you break or damage the product (your dog has nibbled it, fabric snags, stains, etc.), we'll be happy to offer you our repair services. As you can see, the quality and durability of your product is a priority for us. We want our quilts to accompany you through the stages of your life, and those of generations to come.

Defective products

If the product you receive is damaged or defective, please contact us with a photo of your product. We ask that you keep the product in the original packaging, if possible. Quality is a priority for us, so we will make sure to repair the piece.

If you have any questions or comments, we strongly encourage you to write to us at info@lepointvisible.com.