Shipping policy

Order status

An email is automatically sent once the order is placed, providing you with tracking information. If you have not received this email, please check your spam folder before contacting customer service at info@lepointvisible.com.

Delivery

• For purchases of $200 or more in Canada and $400 or more in the U.S., shipping is free (this excludes custom orders).
• All orders are processed and shipped within 3-4 business days of receipt of order, unless otherwise specified.
• Each order is shipped according to the shipping method selected at checkout.
• Shipping rates are calculated according to the speed and the destination.
• We cannot be held responsible if the package is not picked up at the address indicated in the order or if you provide a wrong address. If the package is returned to us, we are not responsible for the excess delivery charges incurred.

Pick up at the workshop-boutique (by appointment only)

If you want to avoid shipping costs or if you just want to take this opportunity to discover our creative space, you can pick up your purchase directly at our workshop-boutique. To do so, simply let us know at the time of your online purchase by selecting "Pick up" for the delivery method. You will then have to make an appointment to avoid arriving to find a closed door.