Shipping policy

ORDER STATUS
An email is automatically generated once the order is placed, providing you with tracking information. If you have not received this email, please check your spam emails before contacting customer service at info@lepointvisible.com.

DELIVERY
All orders are processed and shipped by Canada Post within 2-3 business days of receiving the order, unless otherwise noted. Each order is shipped according to the shipping method selected at checkout. Shipping rates are calculated based on weight, distance and speed of arrival at destination.
We cannot be held responsible if the parcel is not picked up at the address indicated in the order or if you provide a wrong address. If the package comes back to us, we are not responsible for the excess delivery costs incurred.